Technology Product Analyst

Posted by Connie Sullivan

We are looking for a permanent Technology Product Analyst to join our team in Harrogate, reporting to the Technology Product Manager to support on the strategic development and execution of NEOM’s technology product roadmap.  


The Technology Product Analyst reports to the Technology Product Manager supporting the strategic development and execution of NEOM’s technology product roadmap. 

You will be responsible for assisting in delivering on all projects across NEOM’s websites and our back-end systems across our Wholesale, Retail and Ecommerce businesses in the UK, USA and EU.  

In addition, you will provide technical advice and support to the Ecommerce Trading, Commercial and Customer Care teams across NEOM and analyse where opportunities or pain points can be solved systematically via the technology product roadmap.


Technology Product Management:

- Researching industry trends

- Collaborating with cross-functional teams to understand NEOM’s customer needs

- Investigating feasibility of future website features

- Defining and documenting product requirements

- Training end users on new feature roll outs


Project Coordination:

- Monitor project progress and report on any risks or issues

- Testing and Quality Assurance

- Ensuring project Asana boards are set up and accurately reflect tasks, responsibilities and timeframes

- Creating and maintaining documentation


Issue Resolution:

- Fielding and investigating issues

- Raising and monitoring support tickets

- Grouping issues into projects that can be prioritised into the technology product roadmap

- Regularly testing and monitoring websites for issues


- 2-3 years in a product analyst or similar role

- Strong understanding of ecommerce systems

- Ability to communicate effectively across different teams

- Project management skills to organise tasks, set priorities, and manage timelines effectively

- High energy, willingness to learn and the desire to get stuck in 

- Team focused with a can-do attitude and a positive, growth mindset 

- Enjoy a fast-paced business with a ‘start up’ mentality and approach

- Genuine passion & enthusiasm for the brand, and beauty / wellness industry


- TIME TO CHILL - 25 days holiday plus bank holidays

- BIRTHDAY TREAT - Extra Day off on your birthday

- FLEXI TIME - Work in a way that fits around you

- WELLBEING DAYS – take some time to recharge and reset 

- NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy

- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support. 

- DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for nay personal fundraising efforts too.  


Please send your CV and covering note, telling us all about you and what your feel you can bring to NEOM,
 Subject: Technology Product Analyst
 Please note, we will only be able to reply to applications that have been successful in being shortlisted.


If you have not heard back from us within 28 days, we are sorry, but you have not been successful at this time.


No Agencies.