Counter Manager - John Lewis, Liverpool

Posted by Connie Sullivan, Feb 15, 2024

We are looking for a dynamic Counter Manager who has a passion and flair for wellbeing, and a commitment to delivering fantastic customer experience, who is welcoming and genuine to lead our brand on our counter. This is a full-time Counter Manager opportunity at John Lewis, Liverpool.


As an experienced Counter Manager you will have a passion for wellbeing and customer service, that creates an exceptional inviting customer experience on your counter. 

Your counter is one of our many wellbeing hubs across the UK and Ireland, that plays a vital part in the retail side of NEOM.  

Being able to react to change in a positive but calm way and maintain your professionalism always is key. You must be available to work weekdays and weekends. Late nights and travel to other stores may be required.
John Lewis, Liverpool: 37.5 hours, 5 days a week


- 2 years minimum experience managing a Counter or Store

- Retail experience within health/beauty environment

- Confidence in the use of MS Office and Excel 

- Confident communicator - treat everyone with honesty, kindness and respect

- Able to work effectively with cross functional teams

- Self motivator and be able to maintain impeccable standards in store

- The ability to work retail hours - which will include weekends and evenings

- Genuine passion & enthusiasm for the brand, and beauty/wellness industry


- A passion for wellbeing

- A love of customer service and to be able to translate this to inspire your colleagues

- Meticulous attention to detail

- Team player with a can-do attitude

- Deep affinity of NEOM and its values with a keen interest in wellbeing

- Positive energy that will inspire others 


- TIME TO CHILL - 25 days holiday plus bank holidays

- BIRTHDAY TREAT - Extra day off on your birthday

- NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy

- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support 

- DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts


Please send your CV and covering note, telling us all about you and what your feel you can bring to NEOM,


Subject: Counter Manager - John Lewis, Liverpool


No agencies.

Please note we will only be able to reply to applications that have been successful in being shortlisted. If you have not heard back from us within 28 days, we are sorry but you have not been successful this time.